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Terms & Conditions

When you (single entity or company or organisation that you represent) place order(s) with XPO Promotions, you agree to follow this terms and conditions stated on this page. 


Price:
Price shown on this website are all in Australian Dollar (AUD) and exclude GST. 

Delivery Times:
Normal delivery time is between 2 to 3 weeks from order confirmation date. Dependant upon suppliers having stock.

Delivery Cost:
Delivery cost is dependent to delivery destination, weight, and volume of packaging.

Delivery cost will include insurance, packaging and handling for the goods. 

Please let us know if you have preferred courier service. 

Delivery options: 
All goods will be delivered from our designated warehouse / printing facility.

Please let us know if you have preferred courier service. 

Artwork:
Art work supplied must be in VECTOR eps, ai or Corel Draw files.

We can redraw your artwork from the following format : JPEG (*.jpg or *.jpeg or *.jpe), GIF (*.gif), TIFF (*.tif or *.tiff better if compressed with LZW), and PBG (8bit or 24bit), .EPS, .PDF - we suggest low compression to improve image quality (300 dpi suggested).


Redraw charges applied depending on complexity of artwork. 

All printing orders must be supplied with PMS / CMYK / RGB colour. 

Branding Options:
Branding work (on final product) will not necessarily be exactly the same as what is shown on the illustrator function (upload logo function) as colour might change on certain product. If it is available, please put forward RGB (Red, Green, Blue) or CMYK (Cyan, Magenta, Yellow, and Key / Black) colour model information on your comments. 

Payment Terms:
We require 50% deposit (prior processing the order) and balance prior  to despatch.

 We have the right to charge penalty for late payment. 
-  EFT Transfer Option: Please transfer the total order value to the following account details and forward the remittance advice to -:

XPO Promotions. 

By Email: info@xpopromo.com or 

By Fax: 07 33873288 
BSB Number: 114-879 
Account No.: 465295700 
Account Name: XPO Promotions 
Bank Name: StGeorge
We will start processing your order as soon as we receive your notification. 


Credit Card Facility: We use credit card facility from Paypal Australia. Paypal accepts Mastercard and Visa card. 

Only valid credit card will be processed. 

We (XPO Promotions) are not responsible of any kind of credit card frauds. 

Credit Card Surcharge There will be additional surcharge of 2.5% of total order for credit card payment. 
Paypal Option: Facility of using Paypal account is also available. Paypal page will be displayed when you selected the Paypal account payment option. You will then be asked to sign in to your account and follow Paypal payment process. 

Warranty:
Your satisfaction with our products and service is the most important thing for us, that is why we put as much detail as possible about the products, the branding and the delivery information on our website. 
In case of there is (are) faulty / damage product(s) we will replace them free of charge or we can give you credit (same value of the faulty products) to your account.

 
We are not responsible for subjective quality rating of products that you receive (which includes product material, colour, and branding colour). This is why you are encouraged to put forward your inquiries before ordering to make sure that you are fully informed about the product and branding quality that you will receive. 


In case you prefer to use your own courier service, we (XPO Promotions) are not responsible for any damaged caused by them (courier service chosen by you). 

Under run / Over run 
There are occassions of print spoils/damaged goods for orders which will not pass our quality inspection. Therefore, we reserve the right to under or over deliver by 5% and alter the charges accordingly. 

Limitation of Liability:
XPO Promotions accepts no responsibility whatsoever for errors in dimensions, quantities, specifications or otherwise where order for any goods are placed online to XPO Promotions by the Purchaser. 


XPO Promotions accepts no responsibility for loss of or damage to or maintenance of secrecy with respect to any drawings, samples or other materials supplied by the Purchaser to XPO Promotions. 

Variations of Terms and Conditions:
We reserve the right to make variations or changes to this terms and conditions. 


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