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FAQ's

What are the minimum order Qty's.

Yes many of the promotional products do have minimum orders, usually single items are for sample purposes. However please advise in your request your qty and we can assist you by advising your what the minimum quantity is for that particular item.
The quantities displayed are for indicative purposes only.

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What are the minimum order Qty's.

Yes many of the promotional products do have minimum orders, usually single items are for sample purposes. However please advise in your request your qty and we can assist you by advising your what the minimum quantity is for that particular item.
The quantities displayed are for indicative purposes only.

back to the top

What are the minimum order Qty's.

Yes many of the promotional products do have minimum orders, usually single items are for sample purposes. However please advise in your request your qty and we can assist you by advising your what the minimum quantity is for that particular item.
The quantities displayed are for indicative purposes only.

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Can I customize my promotional product?

Sure can! We can tailor your logo to suit a variety of promotional products, in fact we can put your logo on more than 14,000 different items. That makes your next campaign limitless, just down to your creativity. Just ask us how if you need some ideas. That's what we do.

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How long is normal delivery time?

Normal delivery time from the day is 2 to 3 weeks from artwork approval.

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Can I use my own delivery service?

Sure can! Our dispatch facility is from Springwood, South Brisbane, simply let us know which courier you prefer and you can consider it done.

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How urgent can you process my job?

We value customer service, we provide a premium '24 hours / 3 days service' for a good range of our products.

Most orders usually take a 14 days however. Larger quantities can take unto an extra 10 days. If you have an urgent requirement for a special event/s, please let us know and we will try our best to help you.

Note: Order must be placed by 10 am for 24 hours turnaround. 

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Can I get better discount?

Sure can! We are about eXPOsure for you and offering the best competitive price available.

Please feel free to get in touch with us when you receive a quote from another australian promotional agent / distributor and we will do our best to beat for at least 5%.

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Can I request a sample?

Samples can be provided after a visual has been prepared, and signed off as correct.

Once order has been placed, a pre production sample can be requested.

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What is the file type do you need for my logo?

We prefer a vectorized outline format of your logo / artwork. Normally it comes in .eps of .ai format. However if you don't have this, we can get it arranged for you for a small fee.

However we can look at your JPEG, GIF or TIFF format files and see if we can work based on that - we suggest low compression to improve image quality (300dpi suggested). Usually just copying the logo off your website, will compromise the quality of your job.

All printing order must be supplied with your PMS / CMYK / RGB colour.

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Do I have to pay in advance for my order?

For orders below $5,000 we require advance payment prior processing the order.

For orders over $5,000 we would require 50% deposit via EFT transfer and balance to be paid prior to despatch.

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